At Neurocorewise, we collect information that helps us provide better network troubleshooting education services. This includes data you provide directly and information gathered through your interactions with our platform.

Personal Information: When you register for our courses or contact us, we collect your name, email address, phone number, and professional background details. We also gather payment information when you enroll in paid programs.

Technical Information: Our systems automatically collect IP addresses, browser types, device information, and usage patterns to improve our educational platform and troubleshoot technical issues.

• Course progress and completion data
• Quiz results and performance metrics
• Forum participation and community interactions
• Support ticket communications
• File uploads related to coursework

Your information serves specific purposes related to delivering quality network troubleshooting education. We don't use your data for unrelated marketing or sell it to third parties.

We analyze learning patterns to improve our curriculum and identify where students commonly struggle. This helps us create better explanations and additional resources for complex networking concepts.

Communication purposes include course updates, schedule changes, new program announcements, and responses to your support requests. We won't send promotional emails unless you specifically opt in.

We maintain your information on secure servers located in Taiwan, with backup systems that comply with local data protection standards. Our security measures include encrypted data transmission and regular security audits.

Retention Periods: Active student records are kept for the duration of your enrollment plus two years for certification verification. Course materials and progress data remain accessible during this period.

• Payment information is processed through certified payment processors and not stored on our servers
• Personal communications are retained for one year unless legal requirements dictate longer periods
• Anonymous usage statistics may be kept indefinitely for research purposes
• Account deletion requests are processed within 30 days

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

To exercise these rights, email our privacy team at [email protected] with your request and account details. We respond to most requests within 15 business days.

We share information only when necessary for course delivery or required by law. Our approach prioritizes your privacy while ensuring we can provide comprehensive educational services.

Educational Partners: Some advanced courses involve partnerships with networking equipment manufacturers or industry organizations. When relevant, we may share basic contact information and course progress with these partners for certification purposes.

Service Providers: Technical infrastructure providers, payment processors, and educational platform vendors may access your data as needed to deliver services. These providers are contractually bound to protect your information.

Our website uses cookies to maintain your login session, remember course progress, and provide personalized learning recommendations. Most cookies are essential for platform functionality.

Essential Cookies: These keep you logged in, save your place in courses, and remember accessibility preferences. The platform won't function properly without these.

Analytics Cookies: We track general usage patterns to understand which course sections are most helpful and where students need additional support. This data helps improve our curriculum but doesn't identify individual users.

You can manage cookie preferences through your browser settings, though disabling essential cookies will limit platform functionality. We don't use advertising cookies or social media tracking pixels.

We review and update this privacy policy annually or when significant changes occur in our data handling practices. Updates reflect changes in technology, legal requirements, or educational service improvements.

When meaningful changes occur, we'll notify active students via email and post announcements on our course platform. The updated policy takes effect 30 days after notification, giving you time to review changes.

Previous versions remain accessible through our support team if you need to reference historical privacy practices for any reason.